Cancellation & Refund Policies

To cancel an order, please contact us as soon as possible. Cancellation requests must be made at least 2 days before the scheduled pickup or delivery date. This is because we typically prepare orders the day before they are due for pickup or delivery.
For cancellations made within the allowed timeframe, we will process your request promptly. Unfortunately, cancellations made after this period may not be eligible for a refund due to the advanced preparation involved.
If you have any questions or need to cancel your order, please call us at (905) 337-0968 or email us at flowerdeco.oakville@gmail.com.

Floral items may be eligible for a refund, replacement or store credit within 2 days of purchase. If you are unable to visit the store in person, please email us photos of the items showing their current condition for us to assist you further.
Vases, pots and non-floral items may be eligible for a refund, replacement or store credit within the same day of purchase if you bring them back in their original unused condition or packaging, along with your receipt.